Mediacom

[jthiede07]

biggest piece of shit ever, anyone elses internet down today?

Fuck im tryn to play the new world of warcraft on my only day off!

Guess ill go plug in my efans and radiator....

[vadorsnake04]

Yep, mine has been effin up the past week. I've just been using my Verizon on my iPad instead. I'm about to call them and tell them to get bent cause there service sucks ass.

[Sukkoi19]

Yeah they suck. I think all ISPs suck. I pay for both DSL and Cable and just switch between the two when one fails. Either that or they trying to help you break your addiction to World or WarCrack.

[vadorsnake04]

Yep, none of them are good!

[s8er01z]

Mediacom has been terrible the past few months. We're down up here too, it's been almost all day. Grr

[Superdave]

They're blaming the sun for the TV outages, not sure about the internet. Mine's been off and on but i have a POS router as well.... did you get this email from them?

Dear Mediacom customer,

Between today and October 19, 2012, you may notice brief interruptions in your television service due to sun outages. Twice each year, the sun is positioned directly in line with the ground-based satellites used to receive your television programming. This positioning causes short programming interruptions as the sun’s energy overpowers the signals transmitted by the satellites. These interruptions can cause the picture to become snowy, pixilated, completely blank or display a message such as ‘Channel Not Available’ or ‘One Moment Please’. This will happen several times throughout the day and normally lasts no more than 15 minutes each time.

There is no action that you need to take as your service will restore itself afterwards.

Kind regards,

Mediacom Communications

[jthiede07]

Internet was my issue, up and running today, i thought MAYBE it was my old router too, but i plug it directly to my computer and same issues, my neighbors make a living from home, using the net and they were pissed

[Sukkoi19]

Do they have a business account? If so Mediacom is usually much better about fixing the problem.

[cbmotorsports]

The internet was not Mediacoms fault! Bitch at ATT, they were the ones that took us down! Decided to do fiber maint in the middle of the day on a sat!

[vadorsnake04]

Don't ruin our complaint thread! Lol, I kid, I kid. Interesting about AT&T.

[s8er01z]

We have a business account in easy moline and they have refunded 3 monts for us now due to problems. They keep claiming line noise and it's been months. We are pricing fiber now because we can't afford to keep shit internet anymore.

[vadorsnake04]

wow, that's pretty sad. Who offers fiber?

[andytv]

Try SpeedConnect. They bought the old Commspeed network and are keeping it running until they build out their 4G network next year. It doesn't cover all of the QC, but where it does, it works great.

[vadorsnake04]

might have to do that. whats the cost? Then again i doubt they have service out in my neck of the woods lol.

[cbmotorsports]

Oct 8, 2012 3:56:06 GMT -6 vadorsnake04 said:

wow, that's pretty sad. Who offers fiber?

Oct 7, 2012 18:15:09 GMT -6 s8er01z said:

We have a business account in easy moline and they have refunded 3 monts for us now due to problems. They keep claiming line noise and it's been months. We are pricing fiber now because we can't afford to keep shit internet anymore.

So does Mediacom! Fiber is more reliable, faster, and dedicated. Noise is always an issue in cable. Nothing we can do there but keep working on it. Some times its an easy fix, sometimes it makes you want to pull your hair out!

[quicktruck]

We're dropping mediacom cable like a rock as soon as we can, mainly because of the price. A dish looks to be much cheaper with more channels available. We'll still have to use their internet service, though.

However, I most likely will STILL not be able to get Lingerie Football League games without paying extra.

[jjjustin17]

i have dropeed them two or three times. have called direct a few times but the reciver fees add up on it. there one company that tried to pull bs on your bill alot. my internet was having issues and i called them. sent the tech and he was a ass. had a trainiee with him he accused me of rearranging my living room and re routing cable lines. i told him i didnt more 250 gallons of fish tanks to rearrange.. he then started bitching about my drop cieling. later on i get a install charge. i called and they said the tech said i jacked the lines all up and agreed to pay the install fee.. wat a pos.

[cbmotorsports]

Oct 9, 2012 14:18:39 GMT -6 quicktruck said:

We're dropping mediacom cable like a rock as soon as we can, mainly because of the price. A dish looks to be much cheaper with more channels available. We'll still have to use their internet service, though.

However, I most likely will STILL not be able to get Lingerie Football League games without paying extra.

I can not argue that. they are cheaper. They don't have the over head that we do. Example, franchise agreements with the cites, pole rental (that's right we pay a fee per pole we are on), power that powers our equipment. I mean there is a big number of things that people don't realize that goes on locally. I am not a big company guy, my friends know that. I am just putting out the facts that nobody seems to talk about. I mean everybody complains about the cable company but when is the last time you made an appt with the phone company? I will be atleast a week, and you have to agree to a big charge if the problem is in the house before they will even schedule an appt. I mean the cops call us to come out to see the lines are down to see who's they are. Because they know that phone company will not come out!

[Sukkoi19]

Mediacom's overhead issues are not my concern. Mediacom promises a service for a set amount of money. If they cannot deliver that service they should be unsurprised when people complain or no longer pay for that service.

[cbmotorsports]

Price is the most complaint we hear that's all I am talking about. Service issues are service issues. Unfortunately I think you could say how somethings at your work aren't right either.

[Sukkoi19]

Most people I know dislike Mediacom's price because their service is unreliable. Again. When people pay you for a service and you don't deliver they will eventually stop paying you. Mediacom has enjoyed a virtual monopoly on true high speed internet for a while. If they continued their dismal service record in a competitive market I am pretty sure they wouldn't be around anymore.

[jthiede07]

^ monopoly sucks

[cbmotorsports]

Oct 13, 2012 13:24:16 GMT -6 Sukkoi19 said:

Most people I know dislike Mediacom's price because their service is unreliable. Again. When people pay you for a service and you don't deliver they will eventually stop paying you. Mediacom has enjoyed a virtual monopoly on true high speed internet for a while. If they continued their dismal service record in a competitive market I am pretty sure they wouldn't be around anymore.

A lack of competition on speeds isn't Mediacoms fault. Tell the Phone company to get off twisted pair and they could do alot better!

[Sukkoi19]

The area will not support the startup cost for another high speed provider. Hence Mediacom continuing to enjoy their monopoly. What is Mediacom's fault is their dismal and unreliable service which they will continue to provide based on the fact that they have no real fear of competition. This is why at every opportunity I will disparage them with glee. They suck and will continue to suck.

[cbmotorsports]

Oct 19, 2012 20:14:24 GMT -6 Sukkoi19 said:

The area will not support the startup cost for another high speed provider. Hence Mediacom continuing to enjoy their monopoly. What is Mediacom's fault is their dismal and unreliable service which they will continue to provide based on the fact that they have no real fear of competition. This is why at every opportunity I will disparage them with glee. They suck and will continue to suck.

That is still not a monopoly. That would be if they have bought everything within reach to make so nobody else can build. If the phone company would come out of the stone age in Technology they would not have a problem. But with the cost of the union labor you would not want to afford that either. Get dial up then!

[Sukkoi19]

For all intents and purposes cornering the market in a region is a monopoly. Is there anyone else that offers high speed Internet in this area? Is there likely to be due to startup costs and inability to compete? If your competitors cannot compete then you have a monopoly plain and simple. I don't mind the prices I dislike the piss poor service. I can't count on the Internet working for anything. That is why I have both DSL and Cable. Again due to lack of competition Mediacom has no incentive via market forces to provide decent service for the money. I will continue to complain and search for viable alternatives even though I use Mediacom's horrendous service. Bitching about a companies crappy service is in the consumer's best interest.

[jthiede07]

update, nets been good, about to hit level 90 on my troll hunter

[vadorsnake04]

What's a troll hunter?

[cbmotorsports]

Oct 20, 2012 16:59:01 GMT -6 Sukkoi19 said:

For all intents and purposes cornering the market in a region is a monopoly. Is there anyone else that offers high speed Internet in this area? Is there likely to be due to startup costs and inability to compete? If your competitors cannot compete then you have a monopoly plain and simple. I don't mind the prices I dislike the piss poor service. I can't count on the Internet working for anything. That is why I have both DSL and Cable. Again due to lack of competition Mediacom has no incentive via market forces to provide decent service for the money. I will continue to complain and search for viable alternatives even though I use Mediacom's horrendous service. Bitching about a companies crappy service is in the consumer's best interest.

If you have that much problem with it you need to call and complain to get a sup or lead to look into this. Doing maint for several years I know that there is not an only going problems for that long. It normally comes down to a bunch of lazy techs or something that was never forwarded on to the right dept. If you want to message me your address or if it is one of our modems, the mac address and I could look into it for ya.

[Sukkoi19]

I have called and complained. Numerous times. They tell me that there is nothing they can do from their end and they will have to send out a tech. Strangely enough my connection will start working again a few hours later. The tech shows up and either tells me one of three things. I am close to the node so the signal is too high and he has to put something inline to reduce the signal. Or the signal is too low and he has to put an amplifier inline to boost the signal. Or that it appears some of the cabling is old and need replaced. Rinse and repeat over the last five years. I have purchased my own modems and that seems to help for awhile. I get new routers and that seems to help for awhile. But the best thing I did was get DSL and a dual band router so when the cable inevitably goes out in its usual two to three times a week cycle I still have internet.

I appreciate the offer of help but I don't think the issue is really solvable.